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The button has a white background when the user is connected to the internet.

The user should notice that whenever they are working offline the button should be of blue color when they Send/Receive Outlook emails.

Click on the Send/Receive Outlook emails> Work Offline to turn on the Reconnect feature and send/receive outlook emails.

When the status is Working Offline to do the following things mentioned below to access outlook 365 data in the local system: Solutions for the Reasons to Solve Outlook 365 stuck in offline mode problem In that case, to solve Outlook 365 struck in the problem and access outlook 365 data, might need an upgrade or there might be the problem with the account settings to save outlook 365 data and export outlook data offline in the hard drive.

If the user can send/receive the emails then the mail server is fine.

When the status shows disconnected it means that the internet connection is working but there might be a problem with the mail server.

If the status bar at the bottom of the Outlook 365 application shows Working Offline or Disconnected meaning that the Outlook 365 struck in offline mode and it’s not connected to the mail server. when the user is not connected to the internet.

Let the user access Outlook 365 in offline mode.

The reasons for Outlook 365 stuck in Offline mode are as follows: Reasons for Outlook 365 Stuck in Offline Mode So, in that case, users are unable to work on Outlook 365 and they need to export Office 365 to Outlook PST to gain access in offline mode. But due to some minor problems like server goes down and electricity goes down the user is unable to access the internet every time. Consider a scenario “if the user has the Outlook 365 account and for accessing it they always need to be connected to the active internet connection because the user’s entire data is on the server.